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Hotel Operations

The Higher national diploma in Hotel Operations aims to confer a higher professional qualification, preparing students to plan, manage and coordinate the accommodation department, organise and supervise work teams, create accommodation programmes and plan marketing strategies for the management of the different sales channels and client profiles. The main activities in this area are:

— Planning, managing and coordinating the front office, floors and laundry sections, guaranteeing the excellence of the services provided;

— Drafting the organisation chart of the accommodation department and its responsibilities and functions, taking part in the recruitment and selection process of the employees;

— Supervising and guaranteeing the implementation of the accommodation departments’ management strategies;

— Planning and developing the sales management systems, using the proper computer applications;

— Coordinating and planning marketing strategies and new management policies for the different sales channels and client profiles; — Managing the analysis of the main management indicators and implementing necessary corrective actions;

— Developing the analysis of market trends in the accommodation department;

— Supervising the service standards and implementing systems to control its compliance;

— Supervising the compliance with the department’s budget, the financial results of the business and their analysis in order to develop solutions to possible problems.

 

diurno
811 Hotels and restaurants
Número: R/Cr 302.2/2015 de 31-03-2022
Data:
01/01/2001
N.º Despacho/Portaria: Despacho n.º 6847/2021 (2.ª Série), n.º 133
Data:
12/07/2021
1º Ano
Unidade curricular Período ECTS
Introduction to Tourism, Hospitality and Catering 1st Semester 3.0
Business Etiquette 1st Semester 3.0
Applied Accounting 2st Semester 4.0
Food Hygiene and Safety 2st Semester 3.0
F&B Management Annual 7.0
Accommodation Operations Management Annual 9.0
Housekeeping Management and Organisation Annual 6.0
French for Hotel Operations Annual 5.0
English for Hotel Operations Annual 7.0
Quantitative Methods Annual 3.0
Cooking and Pastry Techniques Annual 5.0
Restaurant and Bar Techniques Annual 5.0
2º Ano
Unidade curricular Período ECTS
Entrepreneurship 1st Semester 3.0
Sales and Revenue Management 1st Semester 4.0
Human Resources Management 1st Semester 3.0
Hospitality Law 1st Semester 3.0
Spanish for Hotel Operations 1st Semester 5.0
Marketing and Sales in Hospitality 1st Semester 4.0
Introduction to Financial Management 1st Semester 3.0
ICT and Reservation Management Applications 1st Semester 5.0
Work placement 2st Semester 30.0
  • Receptionist
  • Head receptionist
  • Accommodation manager
  • Head Housekeeper
  • Floor housekeeper
  • Floor attendant
  • Floors, laundry and dry-cleaning attendant.

Candidates to the Higher national diplomas should either be: a) Holders of a secondary education diploma, or its legal equivalent; b) Approved in the Selection Process of Mature Applicants, which is aimed at assessing the capacity to attend higher education for those aged over 23 years old; c) Holders of a technological specialisation diploma, a higher national diploma diploma or with a higher education degree who wish to enrol in professional retraining.