Hotel Operations

The Higher national diploma in Hotel Operations aims to confer a higher professional qualification, preparing students to plan, manage and coordinate the accommodation department, organise and supervise work teams, create accommodation programmes and plan marketing strategies for the management of the different sales channels and client profiles. The main activities in this area are:

— Planning, managing and coordinating the front office, floors and laundry sections, guaranteeing the excellence of the services provided;

— Drafting the organisation chart of the accommodation department and its responsibilities and functions, taking part in the recruitment and selection process of the employees;

— Supervising and guaranteeing the implementation of the accommodation departments’ management strategies;

— Planning and developing the sales management systems, using the proper computer applications;

— Coordinating and planning marketing strategies and new management policies for the different sales channels and client profiles; — Managing the analysis of the main management indicators and implementing necessary corrective actions;

— Developing the analysis of market trends in the accommodation department;

— Supervising the service standards and implementing systems to control its compliance;

— Supervising the compliance with the department’s budget, the financial results of the business and their analysis in order to develop solutions to possible problems.